Hello,
We apologize for the issue you are facing with accessing the paid version of Rank Math. It seems that you may have purchased a plan but are only seeing the free version available.
To resolve this, please ensure that you have activated your Rank Math PRO version correctly. You can find guidance on how to manage both the free and PRO versions in our documentation. If the issue persists, we recommend replying to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for your patience!
Sources:
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
m***@t********************
I ISNT RECOGNISED????
I CANT REST PASSWORD OR LOGIN USING THIS EMAIL THAT I PAID FOR PRO VERSION.
HELLO????
I didnt get a receipt – money gone from bank account though
Purchase Date Sunday, September 1, 2024
Card Number 405497…4037
Amount $64.90
Currency U.S. Dollar
Store Name FS *rankmath
Store Location fsprg.nl
Merchant Category COMPUTER SOFTWARE
Hello,
Thank you so much for getting in touch.
We can see that our accounts team already replied to your email.
They found two more accounts that might be associated with your account. Please check the sensitive data section.
To avoid any confusion in the future, would you like to merge these three accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
