Hello,
We apologize for the issue you are facing with your subscription. Since you have created an account with a different email and want to use your subscription with that email, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
To do this, please navigate to the Rank Math Support Forum and open a ticket. In the Ticket Title section, enter a one-line summary of your issue, and in the Ticket Question section, provide more details about your situation. Make sure to include the email address you used to purchase the subscription.
Once you submit the ticket, our support team will assist you in connecting your subscription to the correct email address.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello again!
After writing to you, I realized that a default account was created with my email c***************@g********, please, I would like to use that subscription (even without configuring anything) with the account c*******************@g******** since In that last one I do have 5 websites configured and everything is there in Google Analytics. I don’t know if you can modify the subscription to that account or merge both without losing the websites that I have configured at c*******************@g********.
Just tell me if you need further info.
Thank you!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We found your subscription under the first email you provided.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
You seemed to have marked this ticket as resolved.
Do you still need our assistance with anything else or we can go ahead to close the ticket?
We really look forward to helping you.
