Hello,
We apologize for the issue you are facing regarding your Pro membership. It seems there may have been a misunderstanding related to the payment processing and your location.
To resolve this, we recommend the following steps:
- Verify Your Location: Ensure that your current location is correctly set during the payment process. Sometimes, the payment platform may flag transactions based on the country selected.
- Contact Your Bank: Since you used a UAE credit card, it might be helpful to contact your bank to confirm that there are no restrictions on international payments or any issues related to the card being used.
- Use a Different Payment Method: If possible, try using a different credit card that is not associated with any sanctioned countries.
- Provide Documentation: If the issue persists, please reply to this ticket with any relevant documentation that can help clarify your situation, such as proof of residence or identification.
Once you provide this information, a human agent from our support team will be able to assist you further.
Thank you for your understanding, and we look forward to resolving this issue for you.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Please check the text above. I already paid for everything and got the confirmation for that. An activation mail was sent too.
The connected account is: p**************@g********
If you are not able to solve that, then please refund the money so i can buy it from my own account with my own credit card.
Thank you
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We’ve already shared your issue with our concerned team. As soon as we get some updates, we’ll make sure to let you know here.
We really appreciate your kind patience regarding this issue.
Thank you.
Hello,
We checked the email address you shared and it was last signed up and logged-in in Russia which is a sanctioned country.
We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.
If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account. You may also share with us some supporting documents of your current location.
Thank you for your understanding.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
