Slow Editor and errors

#866246
Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    We apologize for the issue you are facing with the slow Editor and the errors when trying to save posts or pages. Thank you for providing the error details, as it helps in diagnosing the problem.

    The error you encountered, Failed to execute 'removeChild' on 'Node': The node to be removed is not a child of this node, suggests that there may be a JavaScript conflict, possibly caused by another plugin or theme on your site.

    Here are some steps you can take to troubleshoot this issue:

    1. Check for Plugin Conflicts: Since disabling the Free and Pro plugins resolved the issue, it indicates that there might be a conflict with one of these plugins. You can follow our guide on checking for plugin conflicts to identify the conflicting plugin.

    2. JavaScript Errors: You can further investigate JavaScript-related errors by using the Developer Tools Console in your browser. To open it in Chrome, navigate to More Tools → Developer Tools, then click on the Console tab. This will help you identify any additional errors that may be affecting the Editor’s performance.
      Open Developer Tools
      Open console tab

    3. Firewall Settings: If you are using a firewall, ensure that it is not blocking any necessary files for Rank Math. You can check if Rank Math is being blocked and whitelist it if necessary.

    4. Server Resources: Sometimes, slow performance can be due to insufficient server resources. Check your server settings and ensure they meet the recommended values for PHP max input variables, time limit, memory limit, and input time.

    If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience, and we hope to resolve this issue quickly!

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    We look forward to hearing back from you.

    Thanks.

    Kevin
    Rank Math free

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Slow Editor and errors’ is closed to new replies.