I would like a refund for Content AI Starter

#865956
  • Resolved Choi Jae-kwang

    1 year, 1 month ago

    Rank Math free

    Hi,

    An unexpected subscription was made to my PayPal account today: Rank Math PRO + Content AI Starter US$65.87 I was unaware that when I subscribed to the Rank Math PRO version, there was a Free Content AI Starter included. Furthermore, I did not know that it would automatically convert to a regular subscription once the free version period ended. I only want to subscribe to Rank Math PRO, and since I have never used Content AI Starter, I would like a refund for that portion.

    Regards,

    Choi, Jae-Kwang

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    1 year, 1 month ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Thank you.

    Choi Jae-kwang

    1 year, 1 month ago

    Rank Math free

    Hi,

    I recently have been using the email address s*************@g******** for signing up on AI-related sites.
    I suspect I might have accidentally created another account due to frequently using “Sign in with Google” lately.
    However, for the payment of US$65.87 made today, I didn’t receive any receipt on either my main email S*********@h********** or the Gmail account.
    Therefore, I’m attaching the receipt from PayPal.
    I would be really grateful if you could refund the US$65.87 charged today and delete the account associated with s*************@g********.

    Best regards,

    Choi Jae-kwang

    P.S

    I couldn’t find a way to attach the receipt here, so I also sent a reply by email.

    Jaideep Asrani

    1 year, 1 month ago

    Hello,

    Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well:

    We also send out an email reminder three (3) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.

    You can cancel the Trial at any time using this link:
    https://rankmath.com/my-account/subscriptions/?tab=cai-subscription

    → Here is a guide on how to cancel your Content AI Trial

    With that being said, we have initiated a refund on your Content AI subscription as requested. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    We are continuously improving our products, so we request you to check back to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

    RankBot

    1 year ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I would like a refund for Content AI Starter’ is closed to new replies.