Yith quick view and remove (category) base conflict - Support

Resolved No Name
1 year, 7 months ago

Rank Math free

Hi there,

I activated a function in the RankMath plugin. It can be reached in General Settings > Woocmmerce > Remove Base & Remove Category Base & Remove Parent Slugs. However with that, another plugin is not working: YITH Quick View for Woocommerce. When I click on the quick view button it’s just loading and doing nothing. It’s already confirmed RankMath is causing it and other people have reported it before (https://wordpress.org/support/topic/quick-view-doesnt-open-anything/). I couldn’t find a solution to solve this, so any help would be much appreciated.

Thank you for your reply in advance and best regards.

Viewing 5 replies - 1 through 5 (of 5 total)

RankBot
1 year, 7 months ago

Hello,

We apologize for the issue you are facing with the YITH Quick View plugin not functioning properly after enabling the Remove Base and Remove Category Base options in Rank Math. Thank you for bringing this concern to our attention.

It seems that there may be a conflict between Rank Math and the YITH Quick View plugin. To troubleshoot this, we recommend checking for any plugin conflicts by using the Troubleshooting Mode in Rank Math. You can enable and disable plugins one by one to identify if a specific plugin is causing the issue.

If you find that the YITH Quick View plugin is indeed conflicting with Rank Math, please let us know which plugin is causing the issue, and we will do our best to resolve the conflict from our end.

In the meantime, you might want to consider disabling the Remove Base and Remove Category Base options temporarily to see if that resolves the issue with the YITH Quick View functionality.

If you have any further questions or need additional assistance, please feel free to reply to this ticket, and a human agent from our support team will assist you further.

Thank you for your understanding!

Sources:
Confirming a Theme/Plugin Conflict With Rank Math

Jaideep Asrani
1 year, 7 months ago

Hello,

Thank you for contacting Rank Math support.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

No Name
1 year, 7 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

No Name
1 year, 7 months ago

Rank Math free

Hi there,

I edited the sensitive data field, and provided you with all the necessary information.
Best regards!

Jeremy
1 year, 7 months ago

Hello,

Upon debugging the issue, there isn’t any error related to the quick view feature and Rank Math’s Base slug removal.

We would like to troubleshoot the issue further but the FTP login you shared is not working. Can you please verify from your end?

Looking forward to helping you.

RankBot
1 year, 6 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Yith quick view and remove (category) base conflict’ is closed to new replies.