Hello,
Thank you so much for getting in touch.
We can see that the order is associated with a different email address. Can you please open a support ticket using the correct account or can you please send an email to our billing and accounts department at s******@r*********** about your concern?
We really look forward to hearing back from you. Thank you.
Hello,
Thank you for your response.
Once you have contacted our billing team with the correct account details, we will do the needful.
If you have any further questions or need additional assistance, please let us know.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
