Hello,
We apologize for the issue you are facing with your Rank Math PRO account. It seems that you may have upgraded to PRO using a different email address than the one associated with your FREE account.
To resolve this, please log into your Rank Math account and check if you can download the PRO version from your dashboard. If it is unavailable, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can open a ticket by navigating to the Rank Math Support Forum. In the ticket, please include the email address(es) you want to connect to your PRO account and any relevant details about your purchase.
Thank you for raising this concern, and we are here to help you get this sorted out!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
