Redirection Module Broken

#864905
  • Resolved Jay Kavanagh

    1 year, 3 months ago

    Rank Math free

    Hi Guys,

    I have a strange issue. I’ve enabled the redirections module but something isn’t working correctly with it. Every time I try to click into the redirection ‘Source URLs’ field I get an error in the console-

    TypeError: Cannot read properties of undefined (reading ‘isCleanNewPost’)
    react-dom.min.js?ver=18.3.1

    This is stopping me write anything in the source urls field, I can’t paste anything in there either. The same thing happens with the ‘Destination URL’.

    Any ideas?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with the Redirection Module. It seems like there might be a conflict or a bug causing this error when trying to access the ‘Source URLs’ and ‘Destination URL’ fields.

    Here are a few steps you can try to resolve the issue:

    1. Clear your browser cache and cookies, then try again.
    2. Disable any conflicting plugins temporarily to see if that resolves the issue.
    3. Update Rank Math to the latest version if you haven’t already, as updates often fix bugs and improve functionality.

    If the problem persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

    Thank you for raising this concern!

    Sources:
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math

    Ike

    1 year, 3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Jay Kavanagh

    1 year, 3 months ago

    Rank Math free

    Hi Ike,

    Thanks for your quick reply. I went through the troubleshooting process and disabled every plugin, enabling them one by one and checking the redirects. Strangely, the redirects are working now even with every plugin enabled. It could have been a cache or propagation issue as we’ve only just launched.

    Either way, at least it’s working now.

    Thanks

    Princess

    1 year, 3 months ago

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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