Hello,
We apologize for the issue you are facing with not receiving the email to access your payment method. Please ensure that you are checking your spam or junk folder, as sometimes these emails can be filtered there.
If you still do not see the email, we recommend replying to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we look forward to helping you resolve it!
Sources:
How to Change or Update the Payment Method » Rank Math
Still not receiving email for payment method access.
Hello,
It will be connected to one account including the payment method.
But if you need to change or delete your payment method, you can refer to this guide:
https://rankmath.com/kb/update-change-payment-method/
Since our payment processor handles payment method, you can also get in touch with them via this form to get assistance in changing the data of the invoice: https://fastspring.com/consumer-support-form/
Or via this email address: s******@f*************
Don’t hesitate to get in touch if you have any other questions.
How long does it usually take to receive the email to be able to change my payment method?
Hello,
This account doesn’t have any subscriptions, either active or inactive so the payment method is not set on the account.
For this account to setup the payment method you need to purchase a subscription first from the pricing page here: https://rankmath.com/pricing
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
