Hello,
We apologize for the issue you are facing with the ‘Primary’ category resetting. This can be frustrating, and we appreciate you bringing this concern to our attention.
Unfortunately, the context provided does not contain specific information regarding the resetting of the primary category. We recommend replying to this ticket, and a human agent from the Rank Math Support team will be able to assist you further with this issue.
Thank you for your understanding, and we look forward to resolving this for you soon!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/
You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
