Hello,
We apologize for the issue you are facing regarding the unexpected charge for the Content AI Starter package. We understand how concerning this can be, especially when there was no prior information about the price increase.
To address your concern, we recommend replying to this ticket, and a human agent from the Rank Math Support team will take over and assist you further with this matter.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve it.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
Hallo,heute wurden mir für das Content AI Starter Paket 85,54 Euro abgebucht, obwohl ich letztes Jahr lediglich 22,61 Euro dafür bezahlte. Ich hatte keine Information über diese starke Preissteigerung erhalten, sodass ich das Abonnement nicht rechtzeitig kündigen konnte.Diese Geschäftspraxis ist wirklich nicht in Ordnung und inakzeptabel. Kann man da nicht etwas machen? Mit freundlichen Grüßen Dr. Sabine Jokisch
Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Can you please confirm if you did not receive that?
Please let us know. We are here to assist you with your request.
Hello, I confirm: I have not received this e-mail. The first subscription email I received this year was on August 26, 2024 with the message that the payment was successful.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Thank you very much. I actually find the AI content points useful. However, it has become a bit expensive for me. Maybe I’ll book it again when it’s cheaper. Greetings
Hello,
We completely understand and respect your decision.
Please do not hesitate to let us know if you need our assistance with anything else.
