Hello,
We apologize for the issue you are facing with accessing your Rank Math PRO download. It seems that you may have upgraded to PRO using a different email address than the one associated with your Rank Math account.
To resolve this, please log into your Rank Math account and check if the PRO version is available there. If it is still unavailable, we recommend contacting our support team to merge both accounts or change the email connected to your PRO account. You can do this by navigating to the Rank Math Support Forum and opening a ticket.
In your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com. This will help our support team locate your PRO account and assist you further.
Thank you for raising this concern, and we appreciate your understanding!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
This needs resolved by a human
Hello,
Thank you for contacting support.
It seems the purchase was associated with the account using the email address we shared in the sensitive data section of this ticket.
If you would like us to merge the accounts under a single email address please let us know the preferred one and we’ll do the needful.
Looking forward to hearing back from you.
Yes, Please merge the accounts. I apologize that happened. Thanks you
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
