Hello,
We apologize for the issue you are facing with your Rank Math PRO purchase. If you have purchased Rank Math PRO for the wrong account, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.
To do this, please navigate to the Rank Math Support Forum and open a ticket. In the ticket, provide the email address(es) you want to connect to your PRO account and include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting Rank Math support.
Please confirm if you want to keep both accounts or want us to merge this account with the i***@g**************** account.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
See sensitive data
Hello,
We have gone ahead and moved the PRO subscription to the preferred account. Please check from your end if everything is in order.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
