Hello,
We apologize for the issue you are facing with removing the base categories. It seems like you’ve already activated the necessary settings, but there might be a few additional steps to consider:
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Check Permalink Settings: Ensure that your WordPress permalink settings are configured correctly. Go to Settings → Permalinks and make sure you have selected a permalink structure that supports custom URLs.
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Flush Rewrite Rules: Sometimes, simply saving the permalink settings again can flush the rewrite rules. This can help in applying the changes you made in Rank Math.
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Compatibility with Other Plugins: Check if there are any other plugins that might be conflicting with Rank Math’s functionality. Temporarily disable other plugins to see if that resolves the issue.
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Theme Compatibility: Ensure that your theme is compatible with Rank Math and does not have any custom URL structures that might override the settings.
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Check for Custom Redirects: If you have set up any custom redirects, they might interfere with the removal of category bases.
If you’ve tried all these steps and are still having issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Sources:
How to Disable Custom Product Redirection in Rank Math » Rank Math
How to Remove the Category Base From WordPress » Rank Math
WordPress Permalink Structure & Changing Individual URLs » Rank Math
Hello,
We’ve checked your product category, and it already working fine:
https://celularesoutlet.com/iphone-xr/
Please clear your website and browser’s cache for troubleshooting.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
