Hello,
We apologize for the issue you are facing with your Rank Math PRO license not being recognized. It seems that you may have used a different email address for your PRO account than the one you are currently logged in with for the free version.
To resolve this, please log into your Rank Math account and check if you can see your PRO subscription there. If it is not visible, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by submitting a ticket through the Rank Math Support Forum.
In your ticket, please include the email address associated with your PRO account and any relevant details about your purchase. Our support team will assist you in resolving this issue.
Thank you for raising this concern, and we appreciate your patience as we work to help you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
i am not sure what email address i am signed up with for pro
Hello,
Thank you for contacting Rank Math support.
Unfortunately, there is no active subscription on this account you are using to contact us.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
We look forward to hearing back from you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
We really look forward to helping you.
thanks, please confirm what i need to do, it still says free currently
Hello,
To use Rank Math PRO, you need to first download and install the plugin from your Rank Math dashboard. If you do not see the PRO plugin in the download section, please log out, clear the browser cache and log back in. You can then download the PRO plugin from your Rank Math account dashboard here: https://rankmath.com/my-account/
After downloading the plugin, you need to install and activate it on your site. The PRO version is built on top of the free version to keep the plugins robust and lightweight. So you will need both of them to be installed and activated at the same time so the PRO version will work. We have a detailed guide on how to upgrade your account to PRO on your WordPress website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
After installing and activating Rank Math PRO, you need to reconnect your website to Rank Math. You can also follow this guideline to connect your Rank Math Account: https://rankmath.com/kb/rank-math-pro-license-key/
Then follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
