Can’t Buying RankMath

#860162
  • Resolved GV

    1 year, 3 months ago

    Rank Math free

    Dear RankMath Team,

    I got this showing error

    We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.

    Help me please, my credit card / paypal always available balance

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing while trying to purchase Rank Math. The error message you are seeing indicates that there may be a problem with the payment process. Here are some troubleshooting steps you can follow:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it shows a different country, click on it and select your actual country.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off, as this can interfere with the payment process.
      Some browsers have in-built VPNs

    3. Disable Ad Blockers: Make sure to turn off any ad blockers that might be active in your browser settings.
      Turn off your ad blocker

    If you have followed these steps and are still experiencing issues, we recommend contacting your bank to understand why your payment might be blocked and to ensure that your card is approved for international payments in US dollars.

    If the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope to resolve it quickly for you!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Can’t Buying RankMath’ is closed to new replies.