Hello,
We apologize for the issue you are facing with your account showing as a free account despite your upgrade. This can happen if the email address associated with your PRO plan differs from the one on your free account.
To resolve this, please log into your Rank Math account and check if you are using the correct email. If you find that you have upgraded using a different email, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
You can open a ticket by navigating to the Rank Math Support Forum and providing the necessary details, including the email address used for the purchase or a screenshot of your invoice from FastSpring.com.
Thank you for raising this concern, and we look forward to assisting you further!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting support.
We can see that you purchased a Content AI plan, not a PRO subscription. If this was a mistake and instead you want to purchase the PRO plugin, please let us know so we can refund this purchase and you can take the correct one.
Looking forward to hearing back from you.
Hi, yes, you are correct, I’ve purchased the wrong thing!
What’s the most cost effective way I can correct this and get the pro version?
Thanks
Scott
Hello,
The easiest way is by issuing a refund on the wrong purchase and you can then purchase the correct one from our pricing page here: https://rankmath.com/pricing
We cannot change subscriptions for different products from our end.
Thank you.
Hi I’ve now been charged twice for the Content AI Starter subscription, please can you confirm and refund.
Thanks
Scott
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
