I was charge double for the subscription.

#859575
  • Resolved Mariana Degraft Dickson

    1 year, 7 months ago

    Rank Math free

    I always see some difficulties with the connection from Rank Math.
    Through issues, sometimes my ranking cookies are working well and suddenly
    go flat or change the score of SEO.

    I am just using the ordinario seo and I don’t interested in the new content
    Always some security issues that need to be taken care. I want to know how this
     update, your Rank Math tool doesn’t allow to connect WordPress and RankMat
    just the connection with Facebook and Google. That is true and why?

    I just want to use Rank Math in the www. url. But something was wrong that  pushed
    me to double pay.  I pay for the Business Pro and another pushing subscription
    with a discount.  I will like to keep the Rank Math Pro and CANCEL the second subs
    cription with discount. I consent to how you got all my financial information.

    Attaching probe from the transaction.

    I will appreciate your professional feedback,

    Kind Regards,

    Mariana D

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issues you are facing with your Rank Math subscription and the connection difficulties. Thank you for raising your concerns.

    Regarding the double charge, we recommend that you reply to this ticket with the details of your transactions, and a human agent from the Rank Math Support team will assist you in resolving this issue and help you cancel the second subscription.

    As for the connection issues with WordPress, Rank Math is designed to integrate seamlessly with WordPress. If you’re experiencing problems, please provide more details so we can assist you better.

    If you have any screenshots or additional information regarding the issues you’re facing, please attach them to your reply. Our support team is here to help you.

    Thank you for your understanding, and we look forward to resolving this for you soon!

    Sources:
    Rank Math PRO – Pricing Plans for Businesses & Individuals

    Miguel

    1 year, 7 months ago

    Hello,

    Thank you for contacting support.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I was charge double for the subscription.’ is closed to new replies.