Hello,
We apologize for the issue you are facing with your missing monthly credits. It seems there might be a misunderstanding regarding the credit allocation.
Each month, depending on your Content AI subscription level, you should receive a set amount of credits. However, any unused credits from a given month do not roll over to the next month and will expire. If you are seeing a negative balance, it may indicate that you have used more credits than you had available.
To resolve this issue, we recommend checking your Rank Math account area to ensure that your subscription is active and that you have the correct plan associated with your account. You can also refresh your Content AI credits by navigating to Rank Math SEO → General Settings → Content AI on your website.
If the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this concern to our attention!
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please ensure you have updated to the latest version of our plugins according to the Rank Math changelog https://rankmath.com/changelog,
Then follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
However, if the issue persists, please share a screenshot of the pop-up notification shown when refreshing the credit with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
