Pro did not update

#858942
  • Resolved Kate Leverenz

    1 year, 7 months ago

    Rank Math free

    I just paid for Rank Math pro but it did not update in my blog. Someone else set up my blog and I’m not sure how to do this. My email addresses are K************@g******** and k************@m***** I am wondering if there is a different email used for the free version that was installed rather than the pro version I just paid for. How can I fix this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO update. It sounds like there may be a mismatch between the email addresses used for your accounts.

    To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. Here’s how you can do that:

    1. Navigate to the Rank Math Support Forum to open a ticket.
    2. In the Ticket Title section, enter a one-line summary of your issue.
    3. In the Ticket Question section, provide more details about your situation.
    4. In the Sensitive Data section, include both email addresses (k************@g******** and k************@m*****) and specify which one you would like to connect to your PRO account.
    5. If possible, include the email address you used to purchase the PRO plan or a screenshot of the invoice you received.
    6. Click the SUBMIT YOUR TICKET button.

    Once you submit the ticket, our support team will assist you in locating your PRO account and making the necessary changes.

    Thank you for raising this concern, and we’re here to help you get everything sorted out!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Rakibuzzaman Siam

    1 year, 7 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see that your profile badge has already changed to PRO.

    You can download the PRO plugin from your Rank Math account dashboard:
    https://rankmath.com/my-account/

    If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.

    Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Pro did not update’ is closed to new replies.