Blank Sitemap

#858774
  • Resolved Tom Hale

    1 year, 7 months ago

    Rank Math free

    hi there,

    I have done all the recommended actions to correct the sitemap blank. But nothing works. Can you help me?

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with your blank sitemap. If you have already tried the recommended actions and the problem persists, here are a few additional steps you can take:

    1. Check the Source Code: Ensure that the source code of your sitemap is not empty. You can do this by viewing the source of the sitemap page in your browser.

    2. Flush Permalinks: Go to your WordPress admin area, navigate to Settings → Permalinks, and click the “Save Changes” button without making any changes. This can often resolve issues with sitemaps not displaying correctly.
      Flush permalink settings

    3. Caching Issues: If you are using a caching plugin, ensure that your sitemap is excluded from caching. We have a guide on how to exclude sitemaps from caching.

    4. Plugin Conflicts: Use the Health Check plugin to identify if there is a conflict with another plugin or theme.

    5. Static File Conflict: Check if there is a static file named _sitemap_index.xml on your server that might be conflicting with Rank Math’s sitemap functionality. If so, remove it via FTP.

    If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Rank Math Sitemap Issues and Their Fixes » Rank Math
    Remove Blank Lines From Sitemaps » Rank Math

    Rakibuzzaman Siam

    1 year, 7 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue is occurring because on your database entries, there are some Unicode characters that are preventing the sitemap from correctly loading.

    Please access your WordPress database and check the table wp_options. You’ll notice entries like blogname with Unicode characters instead of the correct characters in there.

    To be more specific, you may take a look if you find a similar entry like Hypnothérapeute in the option_value column. Here is an example below for your reference:

    Please try to replace this entry with Hypnothérapeute, and then the sitemap should start working fine again.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Tom Hale

    1 year, 7 months ago

    Rank Math free

    hi can you help me with that ?

    Adetayo

    1 year, 7 months ago

    Hello,

    We can investigate this further on your website.. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience.

    Thank you for choosing Rank Math.

    Tom Hale

    1 year, 7 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Miguel

    1 year, 7 months ago

    Hello,

    We have fixed the issue on your website and the sitemap is now accessible.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Blank Sitemap’ is closed to new replies.