Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
However, our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.
Hi, I didn’t receive any reminder. 🙁
Hello,
In that case, we have gone ahead and refunded your recent transaction with us. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
Hello,
Glad that the situation is sorted.
Don’t hesitate to get in touch if you have any questions about the plugin.
We are here to help!
