I have forgotten my Rank Math Username and Password

#857004
  • Resolved Andrew Hosegood

    1 year, 7 months ago

    Rank Math free

    I have both Rank Math and Rank Math Pro plugins installed on my woocommerce site. However, after I temporarily disabled the plugins it is now asking me to register and reconnect my account. I can see a link in my WordPress dashboard saying “Rank Math Pro is installed but not activated yet. Activate now.”

    However the problem is I don’t have the original login details for the account so I cannot register?

    I am not sure how the Rank math account was originally connected as there are 3 connection options: Facebook, google, and username password.

    I have tried asking for a password reset but the email addresses ive tried are not associated with Rank Math.

    How do I connect to my Rank Math account if I have forgotten my login details including username and password?

    Website URL: https://materials-direct.com
    Company Name: Universal Science / Materials Direct

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math account. Since you have forgotten your login details and are unable to reset your password, we recommend that you reply to this ticket. A human agent from the Rank Math Support team will be able to assist you further in recovering your account or connecting it again.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it for you!

    Reinelle

    1 year, 7 months ago

    Hello,

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Looking forward to helping you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I have forgotten my Rank Math Username and Password’ is closed to new replies.