환불해주세요.

Hello,

We apologize for the issue you are facing with the Content AI feature. It sounds frustrating, and we appreciate you taking the time to reach out to us.

Since you’ve already tried reconnecting your account and refreshing your credits without success, we recommend replying to this ticket. A human agent from the Rank Math Support team will take over and assist you further with your request for a refund.

Thank you for your patience, and we hope to resolve this for you soon!

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Before initializing the refund, could you please try to follow the steps from this guideline and see if that works for you? https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

This purchase was already refunded as per your request and the funds should arrive in the account soon.

Thank you.