Hello,
We apologize for the issue you are facing with your account activation. It seems that there might be a problem with the connection between your payment and your Rank Math account.
To resolve this, please ensure that you have logged into the correct Rank Math account where you made the purchase. You can check your account status by visiting your Rank Math account.
If your account is still showing as inactive, it may be necessary to reconnect your website to your Rank Math account. You can do this by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help. If it shows as connected, choose Disconnect Account and then reconnect it.
If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern, and we look forward to helping you resolve it!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
I have checked with my bank and I have receipt for this payment.
i can send you for your reference. this is the same account I have paid fro. e*********@g********
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
e*********@g********
h****************@g********
I have these 2 emails but both are not showing my paid invoice and subscription
Hello, can you plz check my package why its still free version???????
Hello,
We don’t have any subscription with that price bought from the system on August 11th. Can you please share the last 4 digits of the card that was used to make the purchase using the sensitive data section of this ticket?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have sent you my card details, what is the update ???
Hello,
We have found the subscription under the email address we added to the sensitive data section of this ticket.
Do you want us to merge the accounts? If so, what is the preferred email address to keep using the PRO features?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
