Redirection not working

#856906
  • Resolved Em

    1 year, 1 month ago

    Rank Math free

    Hi there,

    I’ve noted recently the redirection feature isn’t working and when I try to redirect a 404 page to the right url, the link didn’t lead me to the redirection settings but to an error message that the website is experiencing a technical problem despite the site functioning perfectly. Now when I try to redirect any 404, I’m redirected to the redirections page where I’ve already setup already active redirections. What’s causing this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 1 month ago

    Hello,

    We apologize for the issue you are facing with the redirection feature. It sounds like there may be a conflict or misconfiguration that is preventing the redirection settings from functioning as expected.

    Here are a few steps you can take to troubleshoot the issue:

    1. Check for Plugin Conflicts: Sometimes, other plugins can interfere with the redirection functionality. Try deactivating other plugins temporarily to see if that resolves the issue.
    2. Clear Cache: If you are using a caching plugin, clear your cache to ensure that you are seeing the most recent changes.
    3. Server Configuration: Ensure that your server is configured correctly to handle redirects. You may want to contact your hosting provider for assistance with this.
    4. Review Redirection Settings: Double-check your redirection settings in Rank Math to ensure they are set up correctly.

    If the problem persists, we recommend replying to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

    Thank you for raising this concern!

    Sources:
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
    How to Set Up Redirections » Rank Math

    Rakibuzzaman Siam

    1 year, 1 month ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We’ve released beta versions where the issue has been fixed. https://rankmath.com/changelog/beta/

    If you want, you can enable the Beta update by following this guideline:
    https://rankmath.com/kb/version-control/#beta-updates

    If you are unable to see an update, please clear Rank Math’s transients from WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients: https://rankmath.com/kb/rank-math-status-and-tools/#rank-math-transients

    Please clear the caches, server, and WordPress after updating.

    You can disable the Beta updates once you update to the latest version and if the issue is fixed.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

    Thank you.

    RankBot

    1 year ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Redirection not working’ is closed to new replies.