Hello,
We apologize for the issue you are facing with downloading the Rank Math PRO version. To resolve this, please log into your Rank Math account and check if the download option is available in your dashboard. If it is not, it may be due to using a different email address for your PRO purchase. In that case, we recommend replying to this ticket so a human agent from our support team can assist you further.
Thank you for raising this concern!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting Rank Math support.
You seemed to have marked this ticket as resolved.
We’re just following up with you to see if you have any other questions or concerns that we can assist you with. Or, if your issue has been resolved, please let us know so we can mark this ticket as closed.
Thank you for choosing Rank Math.
Rank Math SEO just charged my credit card again. Please refund all my money now. You do not have permission to ever charge my credit card again.
Hello,
The subscription is associated with the email address we shared in the sensitive data section.
We can merge the accounts for you under a single email address to prevent confusion in the future. However, if you still want the refund do let us know and we’ll process it for you.
Thank you.
Hello,
As requested, we have initiated a refund on your requested transactions. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
