Hello,
Thank you for reaching out to Rank Math support.
Your previous Content AI 1.0 credit subscription has been automatically converted to the equivalent Content AI 2.0 credit plan. Several emails were sent to notify you about this change and conversion, and we had also emailed you before the plan was renewed. We apologize for any inconvenience this may have caused.
In any case, we can offer you a full refund of this charge if you wish.
We are looking forward to hearing back from you.
Thank you for a quick reply.
Yes, please issue a refund and cancel the subscription.
BTW, I have not received any notifications about the subscription.
Dmitriy
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Thank you for the refund. Like I said, I never purchased any subscriptions (and I have screenshots to prove it). I purchased some AI credits a year ago. But after a few recent Google updates, pretty much all of the on-page SEO became meaningless. You’ll have tough times with your business 🙁
Good luck!
Hello,
We are glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
