Hello,
We apologize for the issue you are facing with your affiliate commission not being recorded on your dashboard. Thank you for raising this concern.
Please ensure that the referral was made using your unique affiliate link and that the referred user completed the necessary actions for the commission to be recorded. If everything seems correct and the issue persists, we recommend replying to this ticket. A human agent from the Rank Math Support team will be able to assist you further with this matter.
Thank you for your understanding, and we look forward to resolving this for you soon!
Sources:
How to Generate an Affiliate URL » Rank Math
Hi there,
I referred b******************@g******** with my affiliate link; however, my affiliate commission was not recorded on my affiliate dashboard.
He is my client, and I used my affiliate link for the Rank Math Pro, and payment was made. I had installed Rank Math Pro on https://forarer.se/
However, I have not yet received any commission benefit.
Regards
Azeez Majek
Hello,
Thank you for contacting support.
We noticed that you have 2 visits on your profile from August 10th but those were not converted into referrals because no purchase was made using the data on the cookies from those visits.
If the subscription was added to the account using an incognito browser or a different one from where the link was accessed it would also result in this situation.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Thank you for your response.
I want to clarify that I used my referral affiliate link to subscribe to Rank Math PRO for b******************@g******** because he is my client. I am working on the SEO now. I followed the process correctly by accessing the subscription through my referral link.
Maybe the error was from your end there. I appreciate your assistance in resolving this matter.
Best regards,
Azeez Majek
Hello,
The fact that the visits are being collected properly indicates that the affiliate system and the cookies from it are working correctly.
In this case, the most likely reason for the issue is that you made the purchase with a different browser, in incognito mode, or while logged in initially from your own account.
Hope this helps clarify the situation further.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
