Hello,
We apologize for the issue you are facing with the sitemap not updating automatically for posts created by users with roles other than Administrator. This behavior can sometimes occur due to specific settings or configurations within your Rank Math setup.
To ensure that the sitemap updates correctly for all user roles, please check the following:
- User Role Permissions: Ensure that the user roles (Editor, Author) have the necessary permissions to publish posts. Sometimes, if a post is saved as a draft instead of being published, it may not trigger an update in the sitemap.
- Sitemap Settings: Verify that the sitemap settings in Rank Math are configured correctly to include all post types and statuses.
- Caching Issues: If you are using any caching plugins, they might be affecting the sitemap updates. Try clearing the cache to see if that resolves the issue.
If these steps do not resolve the problem, we recommend replying to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for raising this concern!
Sources:
Rank Math Sitemap Issues and Their Fixes » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Usually, this type of issue comes from caching and not from the roles.
Please follow the steps below:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
3. Apply the following filter code to your site.
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
Here’s how you can add filter to your WordPress site:https://rankmath.com/kb/wordpress-hooks-actions-filters/
If the issue persists, do let us know here and we’ll assist you further.
Looking forward to helping you.
Hi Jeremy,
Thanks for your prompt answer.
I believe this may not be just a caching issue, as the problem only occurs with posts created by non-administrators. If caching were the cause, it should also affect posts by administrators, correct?
I’ve followed all the suggested steps—flushing the sitemap cache, excluding it from caching plugins, and adding the no-cache filter—but the issue persists.
Regards
Hello,
This appears to be a website-specific issue and to properly diagnose and resolve it, we would need to investigate this on your website. Please share the page and also follow these steps to share your website login details:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience.
Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
This ticket was automatically marked as resolved by the bot after a period of inactivity.
However, we have opened it so that we can help you resolve this.
Please update the sensitive data section so we can check further.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We created a new user with the editor role and added a new post. It was included in the sitemap but at the bottom:
So, the sitemap is getting updated, but the post should be at the top since it is the latest post. We have forwarded the issue to the developer to take a closer look and will get back to you soon with an update.
Please do not hesitate to let us know if you need our assistance with anything else in the meantime.
Thank you.
Hi,
Thanks for your fast responce.
Do you have any feedback from the developer?
Regards
Hello,
Could you please enable access to https://biogartenrat.com/wp-admin/admin.php?page=bricks
We’re trying to reproduce the issue on our setups but not able to, and the bricks settings could offer clues as to why this is happening.
We look forward to having this issue resolved.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
