Hello, we apologize for the issue you are facing with your Rank Math account. If you’ve purchased Rank Math but it’s still showing as free, it may be due to using a different email address for your PRO plan than the one associated with your free account.
To resolve this, you can follow these steps:
- Log into your Rank Math account and check if your PRO subscription is visible there.
- If it’s not, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by navigating to the Rank Math Support Forum and opening a ticket.
In the ticket, please provide the email address(es) you want to connect to your PRO account and include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Thank you for raising this concern, and we hope this helps you resolve the issue!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
