Hello,
We apologize for the issue you are facing with your Rank Math PRO license showing as free. It seems that you may need to reconnect your Rank Math SEO PRO license. This can happen if the plugin was deactivated, which can lead to the loss of settings. To resolve this, please follow these steps:
- Go to your WordPress Dashboard.
- Navigate to Rank Math SEO → Dashboard → Help.
- Click on Connect Now to activate your Rank Math PRO license again.
If you have upgraded to PRO using a different email address, please log into your Rank Math account to ensure you are using the correct credentials. If you still encounter issues, replying to this ticket will allow a human agent from our support team to assist you further.
Regarding the conflict with Divi, it’s not uncommon for plugins to cause issues with themes or other plugins. We recommend checking for any updates for both Rank Math and Divi, as well as ensuring that all plugins are compatible with each other. If the problem persists after reactivating the license and updating, please reply to this ticket so we can help you troubleshoot further.
Thank you for bringing this to our attention!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address that you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
