I renewed the subscription

#853069
  • Resolved Valsan Fox

    1 year, 3 months ago

    Rank Math pro
    Content AI Starter

    I renewed the subscription but my WordPress does not update to the pro version, your help please

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO subscription not updating in WordPress. To resolve this, please ensure that you have the latest version of Rank Math installed. You can check this by navigating to your WordPress Dashboard → Rank Math SEO → Status & Tools → Version Control. If an update is available, you will see an option to update the plugin.

    If you are still having trouble, you can manually update Rank Math by downloading the latest version from your Rank Math account area and then uploading it through WordPress Dashboard → Plugins → Add New.

    Here are some helpful screenshots:

    1. Check Rank Math version from Version Control
      Check Rank Math version from Version Control

    2. Download the latest version of Rank Math PRO
      Download the latest version of Rank Math PRO

    3. Add new plugin
      Add new plugin

    4. Install and upload rank math pro
      install and upload rank math pro

    If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience!

    Sources:
    Why Rank Math Settings Are Not Getting Saved? » Rank Math

    Princess

    1 year, 3 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Assuming that the Free and PRO versions are already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

    Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:
    Transients

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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