Hello,
We apologize for the issue you are facing with your Content AI account. It sounds frustrating to have spent money and not see the credits reflected in your account.
Please reply to this ticket with any details regarding your transaction, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this concern to our attention!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Your account appears to have been upgraded with the Content AI subscription already. The EXPERT badge is already visible on your account.
Please ensure you have updated to the latest version of our plugins according to the Rank Math changelog https://rankmath.com/changelog,
Then follow the guide below to restore the credit on your website:
https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
However, if the issue persists, please share a screenshot of the pop-up notification shown when refreshing the credit with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.
Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
