Plugin Conflict

#85174
  • Resolved Matt Hartley
    Rank Math free

    I have just done some debugging and found that rankmath is causing embedded videos to be opened in new tabs rather than as an overlay as it does when rankmath is disabled

    I have tried all the settings in the plugin to no effect sadly.

    Please could someone take a look at what is going on?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Since your embed video is coming from an external ink please head over to Rank math > General Settings > Links and disable the option to Open External Link in new tabs and let us know if this fixes the issue:
    img

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hi,

    I have tried that fix but sadly it didn’t work?

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Plugin Conflict’ is closed to new replies.