Page Crash

#85156
  • Resolved Richard
    Rank Math pro

    Hi,

    Alright, so I got a weird bug with Rank Math & An image where I try to add an alt text to.

    My host already dived deep into the problem and figured out that the problem was fixed if the Rank Math plugin was disabled; however, once the Rank Math plugin was enabled again, then the browser crashed again.

    The problem:
    I got a weird bug with changing the alt text of an image. (See ‘Sensitive Data’)

    Thank you in advance!

    Greetings,
    Richard

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi Michael,

    I think the problem is fixed now somehow… Always when you try to ask for help; the problem resolves itself haha.

    I will let you know if I see this weird bug again!

    Greetings,
    Richard

    Hello,

    We are glad to hear the issue is resolved.

    You can also enable and monitor the error log and check if there are any errors reported if the issue reappears.

    If you have any further question(s), please let us know. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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