Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
It seems you opened the support ticket with a different account.
If you want to request to merge, can you please send an email to our billing and accounts department at s******@r*********** using the second email address and please CC: the first email; Then, please indicate your preferred email address, and our team will help you with the request.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
