Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
If you have tried all those options with no luck, I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Alberto,
Below you will fin my login credentials. Thank you for your assistance 🙂 SEE YAH SOON!
[moved to sensitive]
Hello,Anderson,
You shared the access but you did not add the site URL. Please update and let us know.
Looking forward to helping you. Thank you.
Hello,
It appears your web server is blocking access to our API.
Please make sure to whitelist the IP 134.90.148.98 and the user-agent RankMathAPI/2.0.0; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
Once done, you can run the SEO Analysis once again.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you Uzair. I will call my hosting company again.
I added you ip address. But I’m still getting the same error message.
Manage Access Hosts
Access Hosts Comment Remove
134.90.148.98
I don’t quite understand wat you mean by this ” and the user-agent RankMathAPI/2.0.0; https://rankmath.com.” My hosting company had know idea what I was talking about.
I added you ip address. But I’m still getting the same error message.
Manage Access Hosts
Access Hosts Comment Remove
134.90.148.98
I don’t quite understand wat you mean by this ” and the user-agent RankMathAPI/2.0.0; https://rankmath.com.” My hosting company had know idea what I was talking about.
Hello,
The logins you provided do not work, unfortunately.
With that said, it looks cache expires headers is set to expire in 1984 which is way back in the past. That might be one reason Rank Math is not able to run the SEO Analysis.
Please share the correct logins so we can check what it is.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
