Content AI credits no updated

Hello,

We apologize for the issue you are facing with your Content AI credits. Thank you for bringing this to our attention.

To resolve the problem, please ensure that you are logged into the correct Rank Math account that you used to purchase your Content AI credits. Here’s how you can check and refresh your credits:

1. Log into Your Account: Make sure you are logged into the Rank Math account associated with your Content AI purchase. You can check your credits by visiting this link.
   

2. Disconnect and Reconnect: If your credits appear correct on the website but not in your WordPress admin, go to your WordPress admin area:

   • Navigate to Rank Math > Dashboard > Help.
   • Disconnect your Rank Math account.
     
   • Then reconnect it.
     

3. Refresh Content AI Credits: After reconnecting, head to Rank Math > General Settings > Content AI and click the refresh icon to update your credits.
   

If you continue to see a JSON error or if the credits still do not update, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

We hope this helps, and please let us know if you need any more assistance!

Sources:
How to Connect/Disconnect Your Website From Content AI

Hello,

Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

Kindly share the URL of the affected site (s) with us, so we can check from our end.

We look forward to hearing back from you.

Thanks.