Can’t access pro version

Hello,

We apologize for the issue you are facing with accessing the Rank Math PRO version. Thank you for raising this concern.

To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. Once the email associated with your PRO account is updated to the one you used for setting up Rank Math on your WordPress site, you should be able to access the PRO features without any issues.

Please follow these steps to submit a ticket:

1. Navigate to the Rank Math Support Forum to open a ticket.
2. In the Ticket Title section, enter a brief summary of your issue.
3. In the Ticket Question section, provide more details about your request, including both email addresses.
4. In the Sensitive Data section, enter the email addresses you want to connect to your PRO account.
5. Click the SUBMIT YOUR TICKET button.

Once you submit the ticket, our support team will assist you in changing the email and ensure you can access the PRO version.

If you have any further questions, feel free to reply to this ticket, and a human agent will take over and assist you further.

Thank you for your understanding!

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

Hello,

Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.

We can see that the first email address does have Rank Math PRO, which was purchased three (3) days ago.

To avoid any confusion in the future, would you like to merge these two accounts?

If yes, please send an email to our billing and accounts department at s******@r*********** using the second email address and cc the first email and tell us the preferred email address, and we will do the needful.

We really look forward to hearing back from you. Thank you.