Subscription Problem

#845997
  • Resolved Jason Renai

    1 year, 8 months ago

    Rank Math free

    My rank math account for a*******@s************* shows no active subscriptions. However, my fast spring account shows that I have an active subscription.

    Your Orders
    Order on Jul 21, 2024
    Rank Math PRO
    Renews every year

    $69.00 x 1

    View Details
    Order Reference RANKMATH240721-3444-93382B

    Order Invoice

    Total: $69.00
    Order on Jul 21, 2023
    Rank Math PRO
    Renews every year

    $69.00 $59.00 x 1

    You Save 14%: $10.00

    $59.00

    View Details
    Order Reference RANKMATH230721-5113-21459

    Order Invoice

    You saved: $10.00

    Total: $59.00

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math account. It seems there is a discrepancy between your Rank Math account and your FastSpring account regarding the active subscriptions.

    To resolve this, we recommend checking the following:

    1. Ensure that you are logged into the correct Rank Math account associated with the email address a*******@s*************.
    2. Verify that the subscription details in your FastSpring account match the email used for your Rank Math account.

    If everything appears correct and you still see no active subscriptions in your Rank Math account, please reply to this ticket. A human agent from the Rank Math Support team will take over and assist you further with this issue.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve it!

    Sources:
    How to Cancel Your Rank Math Subscription » Rank Math

    Jeremy

    1 year, 8 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    The subscription was purchased under this email address [see sensitive data section]. Please login to that account to manage your subscriptions.

    Looking forward to helping you.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Subscription Problem’ is closed to new replies.