changed url but won’t let me reconnect

#845652
  • Resolved Donna
    Rank Math free

    this message keeps appearing and ive already done all the steps so not sure what to do next?

    ❌ Plugin Activation Error
    There was an error while trying to activate the plugin on your site. Please check the following:

    The “Site URL” and “Home URL” settings in your WordPress General Settings are set to the same URL.
    Make sure to use the same URL when connecting your site.
    Try our troubleshooting guide to resolve the issue.
    If you are still having issues, please contact our support team.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with reconnecting your Rank Math account. It seems like you are encountering a persistent error regarding the Site URL and Home URL settings.

    Here are a few steps you can take to troubleshoot this issue further:

    1. Check WordPress URL and Site URL: Ensure that both the WordPress URL and Site URL are identical. You can verify this by navigating to WordPress Dashboard → Settings → General. They should match exactly.
      Check the site URL

    2. Disconnect and Reconnect: If they match, try disconnecting your Rank Math account again and then reconnecting it. You can do this by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help, and clicking on Disconnect Account. After that, click on Connect Now to reconnect.
      Disconnect account in Rank Math SEO
      Click Connect Now in Rank Math

    3. Clear Cache: If the warning still appears, please clear your browser, website, and site-level cache before attempting to reconnect again. You can follow our guide on how to clear cache in WordPress.

    4. Add a Filter: If the issue persists, you may need to add a filter to your website to bypass the URL check. You can do this by adding the following code to your theme’s functions.php file:

      /**
      * Filter whether we need to check for URL mismatch or not.
      */
      add_filter( 'rank_math/registration/do_url_check', '__return_false' );

      This should allow the plugin to stay connected without issues.

    If you have followed all these steps and are still experiencing problems, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for your patience!

    Sources:
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math

    Donna
    Rank Math free

    Seems like your site URL has changed since you connected to Rank Math. Click here to reconnect. this is what is showing

    Hello,

    You may try disconnecting and re-connecting Rank Math to see if that works for you.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

    Let us know how this goes. Also, let us know if you have further questions or concerns.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘changed url but won’t let me reconnect’ is closed to new replies.