Hello,
We apologize for the issue you are facing with the Rank Math icon not appearing when you attempt to edit the page. It seems like you can see the SEO scores, but the icon is unresponsive.
To troubleshoot this issue, please ensure that you have enabled the necessary modules in Rank Math and that your WordPress installation is up to date. If the problem persists, we recommend replying to this ticket so a human agent from the Rank Math Support team can assist you further with specific guidance based on your website’s configuration.
Thank you for raising this concern!
https://imgur.com/a/mKzOM2i
I see the score, but nothing happens when I click it
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
On your WordPress dashboard go to Rank Math > Titles & Meta > Post type and make sure the “Add SEO Controls” setting is activated.
Let us know how this goes. Also, let us know if you have further questions or concerns.
Thank you.
Thank you for your help. Yes, it does work for post, but can this functionality work for pages as well?
Hello,
Yes, it works for pages as well.
On the same page in your WordPress dashboard, when you navigate to Rank Math > Titles & Meta > Post type > Pages, make sure the “Add SEO Controls” setting is also activated for pages.
We hope that helps.
Thank you.
It is enabled for pages as well. It works for posts but not pages
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you, I will use the temporary login plug in. When setting up the temporary what email and name should I use?
Hello,
You can use s******@r*********** email address and put any First & Lastname.
Once done, please add the login details in the sensitive data section of this ticket.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please check out why rankmath is not showing up when I try to edit pages
Hello,
The Rank Math meta box is available on the page(s) edit area. Only this time you have to scroll down as it was beneath the main content area. We have however moved the Rank Math SEO meta box to the right settings sidebar. Please see the image in the sensitive data section.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
