Activate Content AI on Rank Math Plugin

#845258
  • Resolved Stefan Sorensen

    1 year, 4 months ago

    Rank Math free
    Content AI Starter

    I just purchased AI credits, but I can’t get my AI Credits into my Rank Math Plugin. Refresh shows the error “This response is not a valid JSON response.”

    I’ve tried to refresh using these tip: https://support.rankmath.com/ticket/this-response-is-not-a-valid-json-response/

    I tried to refresh credits in the plugin, there I get these error. It shows 0 credits.
    Reconnected my Rank Math Account in the plugin. Reconnect sussessfull but error still exists.
    I deactivated every plugin and tried only with rank math plugin. Error still exists.
    I activated debug mode on the server and used apache default config. Error still exists.

    Website is soerensen.dev

Viewing 5 replies - 1 through 5 (of 5 total)
  • Princess

    1 year, 4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

    Also, please make sure that you are running the latest version of Rank Math plugin.

    Let us know if this fixes the issue.

    Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

    Stefan Sorensen

    1 year, 4 months ago

    Rank Math free
    Content AI Starter

    Thank you, this worked! I can see my AI credit now.

    Princess

    1 year, 4 months ago

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

    Stefan Sorensen

    1 year, 2 months ago

    Rank Math free
    Content AI Starter

    Unfortunately I’ve the same error again.

    Can you disconnect my website again so I can reactivate it?
    I’ve already tried this using the website and it didn’t work.

    Princess

    1 year, 2 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Activate Content AI on Rank Math Plugin’ is closed to new replies.