the page was working, and then after installing rank the page completly desapear

#84432
  • Resolved João Campante
    Rank Math free

    I installed Rank math plugin, and i was following a tutorial.

    the tutorial seems to be ok, but something went wrong and the page does not open anymore and i am completly lost.

    joaocampantecgi.com here is the link.

    I have no experience with websites.

    Please help me.

Viewing 1 replies (of 1 total)
  • Michael Davis
    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Are you able to access your site? If not, please remove the plugin via FTP, you can get in touch with your host to help you with this. We will also need to take a closer look at this, please include your FTP and WordPress access in the sensitive section so we can dig into it further.

    If you are still able to access your site, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘the page was working, and then after installing rank the page completly desapear’ is closed to new replies.