Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Thanks for the reply, Michael. I did what you suggested and when into troubleshooting mode and disabled all plugins except RankMath and still saw the problem:
https://www.loom.com/share/f45f7e77ab854666bc9d99e422fbc7dd
As you can see, the post archives written in Gutenberg are populating the excerpt whereas the posts written in Elementor are not auto-populating the excerpt.
Can you help resolve this?
Thanks!
Hello,
In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, add the login credentials to the sensitive data section. Thanks!
Hello,
Here is a screenshot of what I get when trying to edit the post with Elementor:
The template used doesn’t seem to have a content widget and there is therefore nowhere for the content to be used as excerpt. Please edit your template and add the content widget then update your post and let us know if the issue persists
Looking forward to helping you. Thank you.
Hi. Correct. This page uses ACFs. Is there a way to pipe content from an ACF into your excerpt functionality? Thanks!
For example, on this page (https://staging.dandelion-seeds.com/positive-parenting/video-interview-tyna-payne-bryson/) I have this ACF:
https://ibb.co/yfKs30x
Ideally, I want to define this as the excerpt. Is this possible? Thanks!
Hello,
I believe there has been a confusion. Rank Math cannot populate your frontend with any additional excerpt.
1. Your page without Rank Math:
https://i.rankmath.com/KW26pm
2. Your page with Rank Math enabled:
https://i.rankmath.com/CHdFP4
The only thing Rank Math does with your excerpts is use it as the SEO Meta Description. We cannot add that to the blog page or any other page.
Do let us know if you mean something else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
