Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math PRO license. If you purchased a Rank Math PRO license but find yourself with a free license, it might be due to using a different email address for the PRO purchase than the one associated with your account.
To resolve this, you can follow these steps:
- Log into your Rank Math account using the email address associated with your PRO purchase.
- Download Rank Math PRO from your dashboard.
- If the PRO version is still unavailable, you may need to contact our support team to merge both accounts or change the email connected to your PRO account.
You can reach out to our support team by opening a ticket on the Rank Math Support Forum. Provide the necessary details, such as the email address used for the PRO purchase or a screenshot of the invoice received, to help our team locate and resolve the issue promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to assist you with this matter. If you have any further questions or need assistance, feel free to let us know. We’re here to help!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Where Is My Rank Math PRO License Key?
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Hello,
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
Order ID: RANKMATH221124-4415-22310B
email: i*******@g********
Hello,
Thank you for sharing that info.
We checked that order and it seems that your subscription has already been ended last year in December.
If you wish to continue using our PRO feature, you need to purchase a new plan here: https://rankmath.com/pricing
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
