Hello,
I’m sorry to hear that you’re experiencing issues with the Elementor SEO tab not working properly in Rank Math. This could be due to various reasons, such as a conflict with other plugins or a temporary glitch.
To troubleshoot this issue, please follow these steps:
-
Check for Plugin Conflicts: Deactivate all other plugins except Rank Math and Elementor. Then, try accessing the Elementor SEO tab again to see if it loads correctly. If it does, reactivate each plugin one by one to identify the conflicting plugin.
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Clear Cache: Clear your browser cache and website cache (if applicable) to ensure you are loading the latest version of the page.
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Update Rank Math and Elementor: Make sure you are using the latest versions of both Rank Math and Elementor plugins.
If the issue persists after trying these steps, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your understanding and patience.
Sources:
Enable Rank Math SEO on Elementor Templates » Rank Math
General Tab in Meta Box of Rank Math SEO Plugin
Why Rank Math’s Meta Box is Not Showing? » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We cannot replicate this issue on the homepage, about page and nearby page when we log in to your website. The Rank Math SEO tab loads fine in Elementor.
However, if the issue persists, please share the page where this issue occurs and how we can replicate it so we can check further.
We look forward to hearing from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
