stuck without pro

#840079
  • Resolved C Prince
    Rank Math free

    hello i purchased pro but only showing free

    Transaction ID
    05U83497M5581151L

    Transaction date
    January 1, 2024 11:17:39 PM EST

    Merchant
    FastSpring
    d********@f*************
    +1 877-327-8914

    Instructions to merchant
    You haven’t entered any instructions.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are facing with your Rank Math PRO purchase not reflecting correctly.

    To resolve this issue, please follow these steps:

    1. Log into your Rank Math account using the email address associated with your PRO purchase.
    2. If you are unable to download Rank Math PRO from your dashboard, it might be due to using a different email address during the upgrade process.
    3. To merge both accounts or change the email connected to your PRO account, please contact our support team.

    Our support team will assist you in locating your PRO account and ensuring that the correct email is connected to it. Thank you for providing the transaction details; they will help us expedite the resolution process.

    If you have any further questions or encounter any issues, feel free to contact our dedicated support team at any time. We are available 24/7, 365 days a year to assist you.

    Looking forward to resolving this for you promptly.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Change or Update the Payment Method » Rank Math
    Troubleshooting Payment Issues at Rank Math » Rank Math

    I have the files and I have uploaded them but I’m still not seeing the option for pro on my dashboard. It is under the p******@g******** email. If not then it’s under c************@G********

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘stuck without pro’ is closed to new replies.